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Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, you must contact us [WetzBerg, Radingerstraße 7/1/50, 1020 Vienna - Austria, Tel: +43 (0) 676/512 57 59, office@wetzberg.at]

by means of a clear statement (eg a with mail or e-mail sent by post) about your decision to cancel this contract. Consequences of the withdrawal for consumers If you withdraw from this Agreement, we will have all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different type of delivery than the most favorable standard delivery we offer has to be repaid immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us.

For this repayment we will use the same means of payment as you used in the original transaction, unless otherwise expressly agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must have returned or returned the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiration of the period of fourteen days. You bear the immediate costs of returning the goods.

You only have to pay for any loss of value of the goods, if this loss of value is due to a handling that is not necessary for you to check the nature, characteristics and functionality of the goods. Dispute resolution / complaints: From 15.02.2016, the EU Commission will provide a platform for out-of-court settlement. As a consumer, you can initially resolve disputes related to your online order without the need for a court of law. You can reach the platform at http://ec.europa.eu/consumers/odr/ It is an external link. If you have any questions, please contact us at the email address office@wetzberg.at Cancellation policy for commercial customers: We exclude a right of withdrawal for commercial customers

 

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